Effective Date: September 14, 2026
curologyshops is committed to providing customers with a straightforward online shopping experience and responsive customer support.
Customer Support
Our customer service team can assist with questions concerning:
- Product orders;
- Order status;
- Shipping;
- Delivery information;
- Returns;
- Refunds;
- Payment-related questions; and
- General questions about purchases made through our website.
Support Contact
Email: info@curologyshops.my
Phone: +1 207-332-7563
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM ET
Messages received outside normal support hours will generally be handled during the next available business period.
Order Assistance
If you contact us about an order, please provide the order number and the email address used at checkout whenever possible. This helps us locate the relevant order and provide a more accurate response.
Product Information
We aim to provide product descriptions, images, prices, availability information, and other purchasing details that are reasonably clear and useful to customers.
Customers should review the product information shown on the applicable product page before placing an order.
Product availability may change over time. An item shown as available may become unavailable before an order is completed.
Website Availability
We make reasonable efforts to keep our website accessible and functional. However, temporary interruptions may occur because of maintenance, technical issues, service-provider interruptions, or circumstances outside our control.
If an important feature of the website is temporarily unavailable, customers may contact us for assistance.
Order Changes and Cancellations
Once an order has entered processing, changes or cancellations may not always be possible.
If you need to request a change shortly after placing an order, contact customer service as soon as possible. We will review the order status and advise whether the requested change can still be made.
Customer Communication
We may contact customers when necessary to address an order, payment issue, delivery concern, return request, or other matter directly related to a purchase.
We do not consider a customer-service response to be a guarantee of a particular outcome unless that outcome is expressly confirmed by our team.
Service Standards
Our goal is to provide accurate information, process orders within the stated timeframe, and respond to customer questions in a reasonable manner.
If you believe there is an issue with an order or service, please contact us so that we have an opportunity to review the matter and assist.
curologyshops
73 Summer Pl, Portland, ME 04103
United States