Effective Date: September 14, 2026
We want customers to have a straightforward way to request a return when an eligible order does not meet their expectations. This policy explains our return period, eligibility requirements, return costs, and refund process.
30-Day Return Period
Customers may request a return within 30 calendar days from the date the order is delivered.
Return requests submitted after the 30-day period may not be accepted unless required by applicable law.
Eligible Returns
To qualify for a standard return, the product should:
- Be returned within 30 calendar days of delivery;
- Be unused;
- Remain in its original packaging; and
- Be in suitable condition for return.
Products with a quality or manufacturing issue may also be eligible for a return even when the issue prevents the product from being used normally.
For quality-related concerns, customers should contact us as soon as reasonably possible and provide relevant order information and, when useful, photographs or other details describing the issue.
Items That May Not Qualify
A return may be declined when a product has been used, intentionally damaged, or returned without the original packaging, except where the return concerns a verified quality issue or applicable law provides otherwise.
We will review each return request based on the information provided and the condition of the returned product.
How to Request a Return
Before sending an item back, please contact our customer service team.
Provide:
- Your name;
- Order number;
- Email address used for the order;
- Reason for the return; and
- Any relevant information about the product condition.
Email: info@curologyshops.my
Phone: +1 207-332-7563
Once the return request is reviewed, we will provide the appropriate return instructions.
Return Shipping
Eligible returns are provided with free return shipping.
Customers should not send a return to an address other than the return address or instructions provided by our customer service team.
Our return address is:
curologyshops
73 Summer Pl
Portland, ME 04103
United States
No Restocking Fee
We do not charge a restocking fee for eligible returns.
Refund Processing
After an eligible returned item has been received and reviewed, the refund will generally be processed within 1–2 business days.
The refund will normally be issued to the original payment method used for the purchase.
After we process the refund, the payment provider or financial institution may require an additional 7–10 business days for the funds to appear in the customer’s account.
The time required for the funds to become available is controlled by the relevant bank, card issuer, or payment provider.
Damaged or Quality-Related Products
If an item arrives damaged or has a quality issue, please contact us promptly rather than disposing of the product.
We may request photographs or other information so that we can understand the issue and determine the appropriate resolution.
Exchanges
Unless otherwise agreed by customer service, our standard resolution for an eligible return is a refund rather than a direct product exchange.
Customers who need a different product may place a new order after the return process has been completed.
Questions About a Return
For assistance with a return or refund, contact:
curologyshops
73 Summer Pl
Portland, ME 04103
United States
Email: info@curologyshops.my
Phone: +1 207-332-7563
Hours: Monday–Friday, 9:00 AM–6:00 PM ET